Help Desk |
| Payment methods |
Mail/Payable to: Bike Stop, 2842C Janitell Road, Colorado Springs, CO 80906 (Please include your order numbers and a ship to address inside the envelope)
Also during our checkout system we accept:
  
Now accepting: Checks and Money Order
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| Customer Picks-Ups |
You can visit our "Will Call" counter in Colorado Springs at 2842C Janitell Road, Colorado Springs, CO 80906. You should place your order online first and pick Will Call @ Bike Stop during checkout. This is a Free Service for locals. Please allow a few days for the items to arrive from the vendors. You can estimate this time based on the Posted Shipping Delay located on each item detail page. You will be emailed when your order is ready for pick up. |
| Ship-to locations |
To the United States only
(please do not ask us to make exceptions on this matter) |
| Shipping & Handling |
Buyer Pays Shipping. If you have questions please contact us email us at info@eBikeStop.com. |
| Sales Tax |
7.4% if shipped to Colorado |
| Item Shortages |
Many of the items you see here in our catalog are available to us from our vendors and usually arrive to our warehouse in 1 to 7 days. We'll then ship them to you via the shipping method you select during checkout. In the rare event that an item goes out of stock at the vendor, the buyer will be given the option to cancel the item, or substitute for a like item. If you choose to cancel, any payment made will be returned promptly. |
| Lost/Damage Goods |
Bike Stop assumes no liability for lost or damaged goods. All claims for lost or damaged merchandise MUST be reported immediately to the delivering carrier. |
| Warranty |
Bike Stop will work on your behalf to help with warranty issues. Each manufacture has its own set of rules and guide lines. Some companies work directly with the consumer and others have you work through us as the authorized dealer of that product. We do not cover shipping on a warranty item. |
| When do we ship |
We ship within 2 to 3 business days in some not often we may take an additional 4 days to bring an item from another warehouse. If for some reason you do not get shipping details within this time frame please feel free to email us for an update on your order. |
| Tracking Numbers |
We email your Order Status update as your order ships. You can logon to our site and go to the page Order Status simple enter your Order ID number and your email address and this will show you the current status of your order. If it has shipped it will also show the tracking information. Please remember that with USPS it is only a delivery conformation and not a tracking number so this will only be scanned at time of delivery. Please email us at info@eBikeStop.com. |
| Return Policy |
You have a 30 day Money Back Guarantee on all products. This starts on the date the product is shipped. Items that can not be returned for any reason: All tools that measure, cut or thread, All tubular tires that have been glued, All undergarments.
Please return the un-used brand new never installed item to us with a copy of the invoice and reason for return.
TO:
Bike Stop
Order # _____________
2842C Janitell Road
Colorado Springs, CO 80906
Sorry we are unable to return shipping charges. We do not offer exchanges you would need to return the unwanted item and order your new item on our site. |
| Privacy Policy |
General: eBikeStop.com will protect your privacy. We do not sell, trade, or rent personal information such as your name, email address or purchase history under any circumstance.
Email: We use our customers' email addresses to confirm orders, update order information and to notify contest participants (when applicable). You may choose to receive our email newsletter to update you on sale events and special notices. The choice of receiving or not receiving sale notices and product-related emails is yours. You can subscribe or unsubscribe at anytime.
Cookies: We use cookies on the site to manage the processing of your order. The cookie we receive does not gather any information about your name, address, billing information, or credit card. It is used solely to help us maintain your shopping cart during the checkout process.
If you have any questions about any of these policies, please contact us at info@eBikeStop.com. |
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